Then, execute a Send/Receive All Folders to sync and repopulate the Inbox.In Outlook, right clock on the Inbox folder which has the wrong unread items count, and choose Properties.If you continue to face the issue of wrong unread messages count in Outlook, here’s a trick to resolve the issue:
To fix the incorrect unread messages count issue in Outlook, firstly to ensure that there is no rules, views or filters been configured and applied that may hide the unread emails from the view. But the unread count status does not actually sync with Outlook.
To make matter worse, there is no way to reset or force Outlook to recalculate the unread messages count, even if you try to mark all messages as read, or login via OWA (Outlook Web Access) to ensure that all items are read, and that unread count matches the number of email messages remain unread on the web-based OWA. For example, Outlook may indicate that there is a count of 1 unread email message, but in fact there is none in the Inbox or there is a 3 count of unread emails when actually there is only 2 unread messages. This solution can be applied if you're sure the Exchange Server has always the full content of your mailbox.In Microsoft Outlook 2010, Microsoft Outlook 2013 or older Outlook versions, the Inbox displays the count of unread email messages, but the count may be wrong or incorrect. In my case I found nothing and retrieved all my outlook items and deleted the old OST the same day. The step 7 can be done after few days or weeks if you believe you lost something. Delete the old OST file from the trashbin.Checked that all email are properly downloaded and no issue found.The unread counter is now reliable again.Launch Outlook, the OST file would be re-created and all email from the mailbox downloaded again Location of file is: C:\Users\\AppData\Local\Microsoft\Outlook.Check the footer that the status of the folders was "synchronized".ĭelete the OST file (let it in "Trashbin").The only way I found was to delete the local OST file (I put in in the bin until I was sure I would not loose anything). in Mail app some folders display unread counter > 0 (when I go to those folders there are no unread mails at all) - never had this problem with Widnows 8 Mail app. I tried all the other answers solution and even finding a way to disable caching, the counter was 0 but when I re-enabled it the counter came back to 4 billions. Started about a month ago - Mail app shows incorrect number of unread mails in a few folders. When looking the counter it shows the 4 billion unread message and when looking into the footer I notice it is negative. On the Folder tab, in the Clean Up group, click Mark All as Read. If you are certain no unread emails exist, mark all messages as read: In the Navigation Pane, click the folder. I had similar issue with a unread email count of more than 4 billions. 16 Answers Sorted by: 7 Sort your emails by latest date, and look for any unread items in your inbox.
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